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Return Policy:
We believe in offering the Very Best ...Value, Quality and Selection. You may
return unused items for a refund or exchange used items within 90 days from
the date of purchase. Custom orders may not be returned unless defective. Software
may not be returned if opened. Please include a copy of the receipt along with
the unused product and original packaging. For any item purchased through Catalog
or Internet please follow the Return or Exchange directions below.
To Return or Exchange an item by Mail
1. Complete the section of your invoice titled Exchange/Return form. Next to
the item you are returning, indicate on the form the quantity and reason for
each return item. Also indicate exchange or additional order items.
2. Box the item securely. The original invoice is required. Enclose the invoice
plus all original packaging and accessories.
3. Address your package by using the return -shipping label provided also on
the invoice.
4. We will issue a credit to the original credit card for the cost of the item
and the sales tax, if applicable. Please allow 10 to 15 business days for the
credit to appear on your credit card statement. Shipping charges are not refundable,
and shipping will be charged for the new items(s) sent.
Special & Custom Order Items:
You may change or cancel your order within 24 hours of placing it. After 24
hours, production of your custom order begins, so we cannot make changes. Changes
or cancellations cannot be made on "rush" orders because production
starts immediately.
Other Return Information
Special & Custom Order Items: If we made an error on your order we will
fix the order immediately at no charge to you. If you made an error in your
order, unfortunately we cannot issue a return or refund because we are unable
to recover our cost on special order items. We do our best to minimize the chance
for errors by helping you collect the necessary information to process your
order.
Problems With Your Order
An Item Is Missing You may receive more than one shipment when you place an
order with multiple items. You will not incur additional shipping charges for
the split shipment. The invoice enclosed with your order indicates which items
shipped. If you have additional questions please feel free to contact us.
My Order Didn't Arrive Orders shipped through Federal Express or UPS can be
tracked. To access tracking information about your order go to Track My Order.
For orders shipped through United States Postal Service or through Freight,
please allow up to ten business days for your order to arrive.
An Item Is Damaged or Defective Your satisfaction is our number one priority
and if an item does not meet your expectations, simply return it to us. You
can mail most items back by using the label and following the shipping instructions
on the invoice enclosed with your order. You will be refunded for the cost of
the item and sales tax if applicable.
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